Version 1.0

This Privacy Notice applies to Guruji Groceries (hereinafter referred to as “Guruji Groceries” or “the Company”), a business entity registered under applicable Indian laws, having its registered office at 35 Law St, Leicester LE4 5GR, United Kingdom, and operating its services through the website www.gurujigroceries.com (the “Platform”).

This Privacy Notice outlines the policies and procedures regarding the collection, use, storage, disclosure, and protection of your information shared with us while using the Platform. In this Privacy Notice, "We", "Us", or "Our" refers to Guruji Groceries, and “You”, “Your” or “User” refers to the users of the Platform.

We value your trust and are committed to ensuring the security and confidentiality of your personal information. Please read this Privacy Notice carefully before accessing or using the Platform or availing any services.

By accessing the Platform and/or registering for our services, you agree to the terms of this Privacy Notice and consent to the collection, usage, sharing, and processing of your personal and/or sensitive personal data as described herein.

1) Collection of Information

When you visit, access, register, or transact on the Platform, we collect the following categories of information:

• Personal Information: Includes but is not limited to:
  • Full name, mobile number, email ID, date of birth, gender, delivery address, PIN code
  • KYC details (if needed), such as PAN, Aadhaar, etc.
  • Device information: IP address, browser, operating system
  • Voluntarily shared information via feedback, customer service, or surveys
• Sensitive Personal Information: May include:
  • Passwords
  • Payment information (bank account, card details, UPI ID)
  • Any other sensitive data as defined by applicable laws
• Transactional Information: Details of orders placed, order history, delivery address, payment status, frequency of transactions, and preferences on the Platform.
• Location Information: We may collect approximate location data based on your IP address to provide location-specific services such as delivery availability.
• Non-Personal and Automatically Collected Information:
  • Device type, browser info, access time, referral URL
  • Cookies and similar technologies to improve user experience and analyze usage
• Additional Information: Feedback, survey responses, or social media interactions that help us understand your grocery preferences and service expectations.

2) Use of Information

We use your data for:

• Creating and managing user accounts
• Processing orders, payments, and deliveries
• Improving user experience through personalization
• Providing customer support and resolving issues
• Marketing and promotional communication (with your consent)
• Analyzing trends and Platform performance
• Ensuring safety, fraud prevention, and compliance with laws

3) Sharing and Disclosure

Your data may be shared:

• With delivery and logistics partners for order fulfillment
• With payment gateways for processing transactions
• With third-party analytics and cloud service providers (under strict confidentiality)
• If required by law enforcement or regulatory bodies

We do not sell or rent your personal information to any third party.

4) Data Retention

We retain your information only as long as needed to provide services and for legitimate business/legal purposes.

5) Cookies and Tracking

We use cookies and similar tools for:

• Session management
• Remembering preferences
• Tracking usage behavior
• Improving service quality

You can manage cookie preferences in your browser settings. Blocking cookies may affect Platform performance.

6) Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, or loss.

7) Children’s Privacy

Use of the Platform by individuals under the age of 18 is permitted only under parental or guardian supervision. By using the Platform, you confirm such consent has been obtained.

8) Changes to this Privacy Notice

We may update this Privacy Notice as per business or legal requirements. Significant changes will be notified via the Platform. Continued use of the Platform after changes implies acceptance.

9) Contact Us

If you have any questions or concerns about this Privacy Notice, please contact:

• Guruji Groceries
• Email: support@gurujigroceries.com
• Phone: [Insert phone number]
• Address: 35 Law St, Leicester LE4 5GR, United Kingdom